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UK
UK Royal Mail 48 : £3.99
Flat Rate : £8.99
Rest Of The World (7-14 working days* subject to availability): starting from £9.99
Returns, Refunds and Exchanges Policy
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
1. Please LOGIN (if you registered) or if you checked out as a guest fill in this form with your request.
2. You will then receive a processing return email, which we will update in order to prompt you to return the products to address below (do not return the products until you have confirmation from us).
2. Once you have confirmation form us to return the products you can mail your returned item to:
Samson Athletics Ltd, Unit 3, Robin Mills, Greengates, Bradford, BD10 9TE
Please note this address is not our registered office address and is only used to process returns.
Please note we can not be held liable for any items lost in transit on the way to us. We advise that you return any items by a recorded service.
If you believe that the item is faulty, please contact via the form with your request. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
Please note as our items are hand printed they will not all be identical, they are all individually printed and so imperfections may arise. This is part of our process and to be expected.
You may be asked to provide a photograph of the fault.
Our Returns Policy for faulty items upholds your statutory rights.
To receive a refund or a replacement, you must fill in this form with your request and once prompted return the item in the same condition you received it and within 14 days from the day on which you received the item.
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been despatched. Please note we can not issue refunds for lost items, only replacements.
Merchandise that has been worn, washed, used, or altered will not be accepted for return or exchange. All original packaging and labels must still be intact.
Any product purchased within a 'SALE' period will NOT be accepted for a refund or exchange. If a customer returns a 'SALE' item/items we will issue that customer with store credit to the value of the purchased goods.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or style (subject to availability).
Please note that we can only refund the postage costs for returning an item where:
We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
All products returned to us are checked. If you are entitled to a refund then we will refund the price of your item (including the cost of delivery, should you be entitled).
Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.
We will refund the original PayPal account used to purchase the item.
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.