Free Delivery on UK orders over £60 and Worldwide orders over £100

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Delivery Info & Returns

UK

UK Royal Mail 48 :  £3.99

www.royalmail.com/track-trace 

IRELAND

Flat Rate : £4.99

INTERNATIONAL

Rest Of The World (7-14 working days* subject to availability): starting from £8.99 

DELIVERY INFORMATION

  • Our items are printed to order so please allow 2-10 days for dispatch.  
  • If orders are required for a specific date please email us to see if your deadline can be met
  • We are a small business, sometimes during very busy periods (Christmas, Black Friday, All Sales)  turnaround time may be longer
  • Orders are dispatched Monday to Friday.  Orders placed on weekends or holidays will be despatched during the week 
  • All UK deliveries can be tracked here: www.royalmail.com/track-trace 
  • Items being returned for an exchange or refund outside of the UK are to be returned at the customers expense.
  • We cannot accept responsibility for custom charges when shipping to outside the UK

Returns, Refunds and Exchanges Policy

HOW TO RETURN AN ITEM

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase. 

1. Please LOGIN (if you registered) or if you checked out as a guest fill in this form with your request.

2. You will then receive a processing return email, which we will update in order to prompt you to return the products to address below (do not return the products until you have confirmation from us).

2. Once you have confirmation form us to return the products you can mail your returned item to:

Samson Athletics Ltd, Unit 8 Accent Business Centre, Barkerend Rd, Bradford, BD3 9BD

Please note this address is not our registered office address and is only used to process returns. 

  1. Include in your package with the printed email of the return request and the original receipt. 

Please note we can not be held liable for any items lost in transit on the way to us. We advise that you return any items by a recorded service.

FAULTY GOODS

If you believe that the item is faulty, please contact via the form with your request. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.

Please note as our items are hand printed they will not all be identical, they are all individually printed and so imperfections may arise. This is part of our process and to be expected.

You may be asked to provide a photograph of the fault.

Our Returns Policy for faulty items upholds your statutory rights.

WRONG OR MISSING ITEM

To receive a refund or a replacement, you must fill in this form with your request  and once prompted return the item in the same condition you received it and within 14 days from the day on which you received the item. 

We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you.  To receive a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been despatched. Please note we can not issue refunds for lost items, only replacements. 

RETURN EXCEPTIONS

Merchandise that has been worn, washed, used, or altered will not be accepted for return or exchange. All original packaging and labels must still be intact.

Any product purchased within a 'SALE' period will NOT be accepted for a refund or exchange. If a customer returns a 'SALE' item/items we will issue that customer with store credit to the value of the purchased goods.

EXCHANGES

If your clothing item is in like new condition, you may exchange your clothing item for a different size or style (subject to availability). 

COST OF POSTAGE

Please note that we can only refund the postage costs for returning an item where:

  1. We sent you the wrong item, or
  2. The item is damaged or faulty.

We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

WHAT NEXT

All products returned to us are checked.  If you are entitled to a refund then we will refund the price of your item (including the cost of delivery, should you be entitled).

Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.

We will refund the original PayPal account used to purchase the item.

YOUR STATUTORY RIGHTS

Our Returns Policy does not affect your statutory rights.

For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.